Return Policy
When you make a purchase on our website, we hope that you are satisfied with your purchase. However, if you need to return or exchange an item, please refer to our comprehensive return policy:
1. Return Period
You must contact customer service within 15 days of receiving the product to request a return.
2.Product Condition
You must return the product and all accessories.
The product must be in its original packaging, undamaged, and with all tags attached.
If the product you receive does not meet the above conditions, we may refuse to refund, exchange or accept your return.
3.Return Process
First, please submit a return request in "My Orders".Then wait for customer service to approve before proceeding.
After approval, please return the product and any accessories in their original packaging. You must bear the transportation risk yourself. We will process your refund within 3-5 business days after receiving the returned product.
4.Refund Method
The amount paid for the order will be refunded to the payment account from the original purchase.The specific time for the refund to be credited to your bank account/PayPal account or other institutions is subject to the processing time of the respective institution.
If the return or exchange is caused by our company, please provide corresponding proof materials when contacting customer service.We will bear the shipping cost and resend the product to you.
5.Special Instructions
For items purchased during a promotional period, the return or exchange policy applies based on the end date of the event.
Please refer to the specific product page for the return or exchange policy for some special items (such as high-value items, customized products, etc.).
If the return or exchange is caused by personal reasons (such as wrong size, not satisfied with the product, etc.), you must bear the shipping cost.
6. Customer Service
If you have any questions about returns or exchanges, please contact us anytime.Our customer service team will be dedicated to serving you.