Shipping Policy
When you make a purchase on our website, we will arrange the shipment for you as soon as possible. Here are our more detailed shipping policies:
1. Shipping Time
Upon receipt of your order and payment, we will begin processing your order within 24 hours.
If the item you purchased requires extra production time or other special requirements, it may take longer to prepare. In this case, we will try our best to indicate this on the product page.
Additionally, during some major holidays (such as Christmas, Chinese New Year), our factories and shipping partners may take time off, leading to delays in order processing. Please plan your purchases accordingly.
2.Shipping Process
We ship through DHL to you. We typically use packages to send goods.
You can check your order status and view logistics information on our website. If you need help or have any questions, please contact customer service representatives.
If you need to change the shipping address, please contact customer service to make changes promptly. Once an order is shipped, the address cannot be changed.
If you ordered multiple items and one or more items require pre-ordering or additional lead time, the entire order will be shipped together when all items are ready.If you need partial shipments, please contact customer service representatives.
3.Transit Time
Standard Shipping: We typically deliver your order within 7-14 working days after shipment. Please note that there may be transportation delays due to weather or other unforeseen circumstances.We will do our best to assist you with such issues.
Expedited Shipping: If you need expedited shipping, please contact customer service. Depending on your location, we may provide different expedited shipping options. Please note that expedited shipping may require additional fees and may still be subject to weather or other unexpected factors.
Due to variations in transit times by region, holidays and other factors, we cannot guarantee exact delivery dates.Generally, we will provide logistics information within 24 hours.
4. Special Instructions
During promotional periods, we may be unable to process orders on time due to high order volumes.In such cases, we will notify you as soon as possible and provide alternative solutions.
For some special items (such as high-value items, customized products, etc.), we may require additional time to prepare and ship.In this case, we will clearly indicate this on the product page.
5. Customer Service
If you have any questions about returns or exchanges, please contact us anytime.Our customer service team will be dedicated to serving you.